Terms of Service

Last updated: 01/07/2026

1. Introduction

These Terms of Service (“Terms”) apply to your access to and use of the website, content, forms, communications, consulting services, digital materials, proposals, and related services provided by AIPragmatists Pty. Ltd. trading as AI Pragmatists (“AI Pragmatists”, “we”, “us” or “our”).

By using our website, submitting an enquiry, requesting pricing, booking a consultation, or engaging our services, you agree to these Terms, to the extent applicable.

If you engage us for a specific project, assessment, implementation, support arrangement, or consulting engagement, additional terms may be set out in a proposal, quote, statement of work, service agreement, invoice, or other written agreement. If there is any inconsistency, the more specific written agreement will generally apply to that engagement.

2. About AI Pragmatists

AI Pragmatists provides practical AI consulting, AI opportunity assessment, AI solution design, implementation support, workflow automation, AI integration, and ongoing AI advisory services.

Our services are intended to help businesses identify, design, build, implement, optimise, or scale practical AI solutions. The exact scope, deliverables, timing, assumptions, responsibilities, and fees for any engagement will depend on the agreed project requirements.

3. Use of Our Website

You may use our website for lawful business and informational purposes.

You must not use our website in a way that:

• breaches any applicable law or regulation;
• interferes with website operation, security, or availability;
• attempts to gain unauthorised access to our systems, data, or accounts;
• introduces viruses, malware, scraping tools, automated abuse, or harmful code;
• misrepresents your identity, authority, or business purpose;
• copies, republishes, or commercially exploits our content without permission.

We may restrict, suspend, or block access to our website where we reasonably consider it necessary to protect our systems, users, business, or legal interests.

4. Website Content

The content on our website is provided for general informational purposes only. It may include information about AI consulting, pricing ranges, engagement models, services, case studies, articles, resources, or business topics.

While we aim to keep website content accurate and useful, we do not guarantee that it is complete, current, suitable for your circumstances, or free from error.

Website content should not be treated as legal, financial, accounting, cybersecurity, technical architecture, or other professional advice specific to your organisation. You should obtain appropriate professional advice where required.

5. Enquiries, Forms and Pricing Access

You may submit information through our website forms, including pricing access forms, contact forms, discovery forms, or consultation requests.

When submitting information, you agree that the information you provide is accurate to the best of your knowledge and that you have authority to submit it on behalf of yourself or your organisation.

Submitting a form does not create a client relationship, guarantee availability, guarantee pricing, or require us to accept an engagement.

Any pricing shown on our website or provided in response to an enquiry is indicative only unless confirmed in a written proposal, quote, invoice, or signed agreement.

6. Consulting Engagements

Our consulting engagements may include services such as:

• AI opportunity assessments;
• AI strategy and roadmap development;
• workflow and process analysis;
• AI solution design;
• automation and integration planning;
• custom AI or LLM implementation;
• proof of concept or prototype development;
• deployment support;
• testing and validation;
• ongoing optimisation and advisory support.

The specific services, deliverables, exclusions, project assumptions, client responsibilities, timelines, and fees will be agreed separately for each engagement.

We may decline, pause, or stop work where the scope is unclear, required information is not provided, payment is overdue, risks are identified, or continuing the engagement would be inappropriate, unlawful, unsafe, or commercially unreasonable.

7. AI-Related Limitations

AI systems, models, automations, and integrations can produce unexpected, incomplete, inaccurate, biased, outdated, or unsuitable outputs.

Unless expressly agreed otherwise in writing, you remain responsible for reviewing, approving, testing, and deciding whether to use AI-generated outputs, recommendations, workflows, or system behaviour in your business.

We may assist with design, implementation, testing, monitoring, and improvement, but we do not guarantee that any AI system will be error-free, uninterrupted, fully autonomous, suitable for every use case, or capable of replacing human judgement.

You should use appropriate human oversight, governance, data protection, access control, and risk management when deploying or relying on AI systems.

8. Client Responsibilities

To allow us to provide services effectively, you may need to:

• provide timely and accurate information;
• identify relevant business goals, constraints, systems, and stakeholders;
• provide access to required systems, data, tools, accounts, documentation, or personnel;
• ensure you have the right to provide any data, materials, prompts, documents, or content to us;
• review and approve deliverables within agreed timeframes;
• test outputs, workflows, automations, or integrations before operational use;
• maintain appropriate backups, security controls, permissions, and internal approvals;
• comply with applicable laws, policies, and third-party platform terms.

Delays, incomplete information, changing requirements, or unavailable stakeholders may affect project timelines, fees, or outcomes.

9. Fees, Quotes and Payment

Fees may be charged on a fixed-fee, milestone, project, retainer, monthly, hourly, or on-demand basis, depending on the engagement.

Unless otherwise stated in writing:

• fees are quoted in Australian dollars;
• GST may be added where applicable;
• payment terms will be stated on the relevant invoice, proposal, or agreement;
• work may not commence until required deposits, approvals, or onboarding steps are completed;
• late or unpaid invoices may result in work being paused, access being restricted, or the engagement being terminated.

Any additional work outside the agreed scope may require a separate quote, variation, written approval, or additional invoice.

10. Cancellations, Delays and Rescheduling

If you need to cancel or reschedule a meeting, workshop, assessment, or project activity, you should provide reasonable notice.

Project delays caused by late information, changed requirements, unavailable stakeholders, client-side approvals, third-party systems, or matters outside our control may affect delivery timelines.

Where a project is cancelled after work has started, you may be required to pay for work completed, committed costs, non-refundable expenses, or other amounts stated in the relevant proposal, invoice, or agreement.

11. Third-Party Tools and Platforms

Our services may involve or integrate with third-party tools, platforms, software, APIs, hosting providers, AI model providers, automation tools, analytics services, payment providers, or other external systems.

Third-party tools are usually governed by their own terms, pricing, privacy policies, service levels, usage limits, data practices, and availability.

We are not responsible for third-party outages, changes, pricing, security incidents, model behaviour, API changes, account restrictions, or service limitations, except to the extent required by law or expressly agreed in writing.

You are responsible for maintaining your own accounts, licences, subscriptions, permissions, credentials, and compliance with third-party terms unless otherwise agreed.

12. Confidentiality

Each party may receive confidential information from the other party during an enquiry, consultation, or engagement.

We will take reasonable steps to keep your confidential information secure and use it only for purposes reasonably connected with providing services, managing our business, complying with legal obligations, or as otherwise agreed.

Confidential information does not include information that is publicly available, already known, independently developed, received lawfully from another source, or required to be disclosed by law.

More detailed confidentiality obligations may be included in a proposal, agreement, or separate non-disclosure agreement where required.

13. Privacy and Data Handling

We handle personal information in accordance with our Privacy Policy, where applicable.

Depending on the engagement, we may process business information, technical information, workflow data, documents, prompts, outputs, or other materials provided by you.

You are responsible for ensuring that any information you provide to us can lawfully be shared with us and used for the agreed purpose.

Where a project involves sensitive, confidential, regulated, or high-risk data, additional data handling, security, access, or governance arrangements may be required.

14. Intellectual Property

Unless otherwise agreed in writing, we retain ownership of:

• our pre-existing materials;
• methodologies;
• templates;
• know-how;
• frameworks;
• internal tools;
• processes;
• reusable code, patterns, components, and general expertise developed independently of your project.

You retain ownership of materials, data, content, documents, systems, and information that you provide to us.

For paid project deliverables, ownership or usage rights will be set out in the relevant proposal, statement of work, invoice, or agreement. Where no specific IP terms are stated, we grant you a reasonable, non-exclusive licence to use the final deliverables for your internal business purposes after full payment has been received.

We may use general learnings, experience, methods, and non-confidential knowledge gained through an engagement, provided we do not disclose your confidential information.

15. Portfolio, Case Studies and Publicity

We will not publish your confidential information without permission.

Where appropriate, we may request permission to refer to your business name, logo, project type, outcomes, or case study. Any public case study or testimonial will generally require your approval before publication.

We may describe our services in general terms without identifying you or disclosing confidential information.

16. Consumer Guarantees and Non-Excludable Rights

Nothing in these Terms is intended to exclude, restrict, or modify any rights, guarantees, remedies, or protections that cannot be excluded under applicable law, including the Australian Consumer Law where it applies.

Under the Australian Consumer Law, certain guarantees may apply to services, including guarantees that services will be provided with due care and skill and be reasonably fit for a disclosed purpose in relevant circumstances.

To the extent permitted by law, our liability for services may be limited to resupplying the services or paying the cost of having the services supplied again.

17. Limitation of Liability

Subject to any non-excludable rights under applicable law, we are not liable for indirect, consequential, special, incidental, punitive, or economic loss, including loss of profit, revenue, opportunity, goodwill, data, business interruption, or anticipated savings.

Subject to applicable law and any specific written agreement, our total liability arising out of or in connection with the website, services, or an engagement will be limited to the amount paid by you for the relevant services giving rise to the claim.

This limitation does not apply where liability cannot lawfully be excluded or limited.

18. No Guaranteed Outcomes

We aim to provide services with reasonable care, skill, and professionalism.

However, business outcomes depend on many factors outside our control, including data quality, internal adoption, available systems, staff capability, business processes, third-party tools, market conditions, and implementation decisions.

We do not guarantee specific revenue increases, cost reductions, productivity improvements, model performance, adoption rates, funding outcomes, rankings, traffic, conversion rates, or other commercial results unless expressly stated in a written agreement.

19. Indemnity

To the extent permitted by law, you agree to indemnify us against reasonable losses, claims, costs, expenses, or liabilities arising from:

• your breach of these Terms;
• your unlawful use of our website or services;
• information, data, content, or materials you provide to us;
• your breach of third-party rights or third-party platform terms;
• your implementation or use of deliverables outside the agreed scope or without appropriate review, testing, approval, or oversight.

This indemnity is reduced to the extent the relevant loss is caused by our negligence, breach of law, or breach of these Terms.

20. Availability and Website Changes

We may update, modify, suspend, or discontinue parts of our website, content, forms, resources, or service descriptions at any time.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may also update service descriptions, pricing ranges, engagement models, and availability from time to time.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, website, technology, legal obligations, or risk management practices.

The latest version will be published on our website with the updated “Last updated” date.

Where required by law or where changes materially affect an existing engagement, we will take reasonable steps to provide appropriate notice.

Your continued use of our website or services after updated Terms are published may indicate acceptance of the updated Terms, where permitted by law.

22. Termination

Either party may end an engagement in accordance with the relevant proposal, agreement, invoice terms, or written arrangement.

We may suspend or terminate access to services where:

• payment is overdue;
• required information or access is not provided;
• the scope changes materially without agreement;
• there is a breach of these Terms;
• continuing the engagement creates legal, ethical, security, operational, or commercial concerns;
• we are required to do so by law or a third-party provider.

Termination does not affect rights or obligations that have already accrued, including payment obligations, confidentiality, intellectual property, and liability provisions.

23. Disputes

If a dispute arises, both parties agree to first attempt to resolve it in good faith through discussion.

Before commencing formal proceedings, either party may request a meeting or written negotiation process, unless urgent legal action is required.

Nothing in this clause prevents either party from seeking urgent injunctive relief, debt recovery, or exercising rights under applicable law.

24. Governing Law

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts entitled to hear appeals from those courts.

25. Contact Us

If you have questions about these Terms, please contact:

AI Pragmatists
Legal business name: AIPragmatists Pty. Ltd.
Email: info@aipragmatists.com.au